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QUALITY POLICY

Quality is all about the trust of our Clients. At Rakdee Siam, Quality is the foundation of our company and is fully embedded in our services and products. Rakdee Siam’s services and products are chosen by various customers nationally and internationally.

 

This trust is based upon our quality image and our reputation for consistently delivering high quality services and products. It has been built up over many years, ever since Barış Bozatlı and Ali Metin Bozatli  initiated our first services to the industry. Every service and every client contact helped to shape this trust.

Every client who hired us to build their facilities or their homes and people purchasing our products help us build and shape the trust.  Our  identity based on the name Rakdee Siam is a promise that all project performances, manufacturing of the goods and delivery of the goods comply with complies with all relevant laws and regulations and that it constantly meets our high standards of Quality.  Each and every Rakdee Siam employee is involved in and dedicated to achieving high Quality standards for our clients through the application of the Rakdee Siam Quality Management System.

Quality Objectives

We want to;

  • Provide Service excellence ,

  • Focus on customer needs

  • Deal with customer inquiries promptly and professionally

  • Advice our customers within all types of delivery and performance issues

  • Register deviations

  • Deal with deviations and claims fast and effectively.

  • Promote innovation,

  • Respect all and embrace diversity,

  • Provide integration in each commitment that we undertake,

  • Perform Works via teamwork  with transparent acts

  • Respect customer agreements

Quality targets

We want to

  • Delivery the projects and products at time agreed upon

  • Deliver services and products meeting or exceeding the standards

  • Deliver services and products with zero deficiencies without any damage

  • Minimize any deficiency during the projects we perform

  • Inform clients with progress reports and issue invoices on time and correctly.

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